Refund & Replacements Policy

Last updated: July 24, 2026

At p+care (operated by PR Flexmake Pvt. Ltd.), every product is manufactured under ISO 13485-certified quality systems and inspected before dispatch. If something still goes wrong, this policy explains how replacements and, in limited cases, refunds work.

Please read carefully: we follow a replacement-first policy. Replacement is the default and preferred remedy in all eligible cases. We do not offer refunds for change of mind, dislike, or size issues. Refunds apply only in the limited circumstances described in Section 6.

1. Replacement Window — 5 Days

• Replacement requests must be raised within 5 days of delivery of your order.
• Requests raised after 5 days of delivery will not be eligible for replacement.
• The delivery date recorded by our logistics partner will be treated as the date of delivery.

2. What Is Eligible for Replacement

We offer a replacement in the following two cases:

a) Damaged, Defective, or Wrong Product

• Product received in a damaged or broken condition;
• Product with a manufacturing defect;
• Wrong product, wrong variant, or wrong colour delivered against your order.

b) Size Issue

• The size you ordered does not fit, and you would like the same product in a different size.
• Size replacements are subject to stock availability of the requested size.
• Please use the size guide shown on each product page and measure carefully before ordering — size replacement is offered as a one-time courtesy per product per order.

3. Conditions for Replacement

To be eligible, the product must be:

• unused and unworn (a brief try-on for fit is fine);
• unwashed and free of stains, odours, hair, or marks;
• returned with original packaging, tags, labels, and any accessories or freebies included with it;
• accompanied by the order number / invoice.

For hygiene and safety reasons, products that have been worn, washed, altered, or damaged after delivery are not eligible for replacement.

Unboxing video / photos: For claims of damage, defect, or wrong product, we strongly recommend recording an unboxing video or taking clear photos of the product and packaging at the time of delivery. We may ask for these to verify the claim, especially for transit-damage cases.

4. Items Not Eligible for Replacement

• Products reported after the 5-day window;
• Used, worn, or washed products;
• Products without original packaging, tags, or invoice;
• Damage caused by misuse, incorrect application, or normal wear and tear;
• Customised or personalised orders (including customised gift hampers), unless received damaged or defective;
• Products purchased during clearance sales marked "non-returnable" on the product page;
• Products purchased from third-party marketplaces or offline stores — please contact the respective seller/platform for their policy.

5. How to Request a Replacement

1. Contact us within 5 days of delivery at sales@pcareall.com or +91 90237 30063, with: your order number; the reason for replacement (damage/defect/wrong item/size issue); and clear photos of the product, tags, and packaging (and unboxing video, if available).
2. Our team will review and respond within 2 working days.
3. If approved, we will arrange a reverse pickup from your address wherever our courier partners service the pin code. If reverse pickup is unavailable at your location, we may ask you to self-ship the product, and reasonable courier charges will be reimbursed against a valid receipt.
4. Once the returned product passes our quality check at the warehouse, the replacement will be dispatched within 3–5 working days.
5. You will receive tracking details for the replacement shipment by email/SMS/WhatsApp.

Charges: Replacement for damaged, defective, or wrong products is free of cost. For size replacements, forward and/or reverse shipping charges may apply and will be communicated to you before the replacement is processed.

6. Refunds — When They Apply

Replacement is our default remedy. We do not offer refunds for change of mind, dislike of the product, or size issues — these are covered by replacement only, as described above.

A refund (to your original payment method) or store credit, at your option, will be issued only in the following situations:

• Approved damage / defect / wrong-product claims that cannot be resolved by replacement. Where your claim for a damaged, defective, or wrong product is approved after our quality verification, we will first offer a replacement of the same product (or the required size/variant). If the product is out of stock or discontinued, or if your approved claim cannot otherwise be resolved through a replacement, we will issue a refund.
• Order cancelled by us before dispatch (for example, due to stock unavailability or a pricing error).
• Charged but not delivered. You were charged for an order that was never delivered and delivery cannot be completed.

Timelines: Approved refunds are processed within 7–10 working days to the original payment method. For Cash on Delivery orders, refunds are issued via bank transfer (we will request your account details) or as store credit, at your option.

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019.

7. Order Cancellation

• Orders can be cancelled before dispatch from the order details page in your account or by contacting us with your order number. Prepaid amounts for orders cancelled before dispatch are refunded to the original payment method within 5–7 business days.
• Once an order has been dispatched, it cannot be cancelled; the replacement policy above will apply instead, where eligible.

8. Bulk Orders & Hampers

Bulk/institutional orders and customised hampers are governed by the terms agreed at the time of the order. Unless otherwise agreed in writing, customised items are eligible for replacement only in cases of manufacturing defect or transit damage reported within 5 days of delivery.

9. Fair Use & Prevention of Abuse

Our replacement and refund processes exist to help genuine customers. To keep them sustainable, we reserve the right to:

• reject claims that fail our verification and quality-check process, including claims unsupported by photos/unboxing evidence where such evidence has been requested, or where the returned product does not match the product and condition dispatched;
• limit, refuse, or withdraw the one-time courtesy size replacement for customers or accounts showing a pattern of repeated size-replacement requests;
• disable Cash on Delivery, require prepaid payment, decline future orders, or suspend accounts that show a pattern of abusive, excessive, or fraudulent replacement/refund claims, repeated refusal of deliveries, or misuse of offers;
• recover shipping and handling costs incurred due to fraudulent claims, and report suspected fraud to payment partners and lawful authorities.

These measures will not be applied to genuine claims of damaged, defective, or wrong products, and do not affect your statutory rights.

10. Contact Us

For any questions about this policy or the status of a replacement:

PR Flexmake Pvt. Ltd. — Plot 2A-2B, Shah Industrial Park, III, Kotambi, Vadodara, Gujarat – 391510, India
Email: sales@pcareall.com | Phone: +91 90237 30063