Privacy Policy

Last updated: July 24, 2026

This Privacy Policy explains how PR Flexmake Pvt. Ltd.("p+care", "we", "us", "our"), operator of pcare.shop (the "Website"), collects, uses, shares, and protects your personal data when you visit the Website, create an account, or purchase our products.

We are committed to handling your personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and rules thereunder.

By using the Website, you consent to the practices described in this Policy.

1. Data We Collect

a) Information you provide to us

• Account details: name, email address, phone number, password (stored in hashed form), and one-time passwords sent to your email for password reset.
• Saved preferences: items in your cart and wishlist, saved addresses, and delivery pin codes you check.
• Order details: billing and shipping address, products ordered, order value, and order history.
• Payment information: payments are processed by third-party payment gateways. We do not collect or store your full card number, CVV, or UPI PIN. We receive only a payment confirmation and transaction reference.
• Communications: messages, emails, or calls you exchange with our customer support, and reviews or testimonials you submit.
• Bulk order / partner enquiries: business name, contact details, and requirements you share through our bulk-ordering or partner forms.

b) Information collected automatically

• Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring URLs, and interaction events (such as pages visited, products viewed, items added to cart, and purchases completed).
• Cookies and similar technologies: see Section 5 below.

c) What we do NOT collect

We sell physical support products organised by body area. We do not ask for, collect, track, or infer any medical condition, diagnosis, or health status of our users. Our order and analytics data contain only product and order information (such as product name, category, price, and quantity) and standard e-commerce interaction events.

2. How We Use Your Data

We use your personal data to:

• process and deliver your orders, including sharing delivery details with logistics partners;
• process payments and refunds;
• create and manage your account;
• respond to enquiries, support requests, and grievances;
• send transactional communications (order confirmations, shipping updates) via email, SMS, or WhatsApp;
• send marketing communications and offers, where permitted — you can opt out at any time;
• measure and improve the performance of the Website and our advertising (see Section 4);
• prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.

We process your data on the basis of your consent and, where applicable, for legitimate uses recognised under the DPDP Act (such as processing necessary to fulfil an order you have placed).

3. Sharing of Data

We do not sell your personal data. We share it only with:

• Logistics partners — name, address, and phone number, to deliver your orders;
• Payment gateways — to process payments securely;
• IT and hosting providers — who host the Website and our order-management systems;
• Analytics and advertising partners — as described in Section 4;
• Professional advisers and authorities — where required by law, court order, or to protect our legal rights.

All service providers are engaged under terms requiring them to protect your data and use it only for the services they provide to us.

4. Analytics & Advertising (Cookies, Pixels & Server Events)

We use third-party analytics and advertising tools to understand how the Website is used and to measure and improve our advertising:

• Google Tag Manager / Google Analytics — to measure Website traffic and usage.
• Meta (Facebook/Instagram) Pixel and Conversions API — to measure the effectiveness of our advertising and to show relevant ads for our products. These tools may receive standard e-commerce event data such as the pages you visit, products you view, items you add to cart, and purchases you complete, along with identifiers such as cookies, IP address, and browser information. Where you provide it at checkout, hashed contact information (such as a hashed email or phone number) may be shared to improve measurement.

The data shared with these partners is limited to product and order information and standard interaction events. It does not include any information about medical conditions or health status.

Meta and Google process this data in accordance with their own privacy policies:

• Meta Privacy Policy: https://www.facebook.com/privacy/policy
• Google Privacy Policy: https://policies.google.com/privacy

Your choices: You can control advertising cookies through your browser settings (Section 5), opt out of personalised ads through your Meta ad preferences and Google ad settings, and use tools such as the Google Analytics opt-out browser add-on.

5. Cookies

Cookies are small files stored on your device. We use:

• Essential cookies — required for core functions such as cart, login, and checkout;
• Analytics cookies — to understand Website usage and improve performance;
• Advertising cookies — to measure ad performance and show relevant ads.

You can manage or delete cookies through your browser settings. Disabling essential cookies may affect Website functionality (for example, the cart or checkout may not work).

6. Data Retention

We retain personal data only as long as necessary for the purposes described above:

• Order and invoice records — retained as required under Indian tax and accounting laws (generally up to 8 years);
• Account data — retained while your account is active; deleted or anonymised upon verified deletion request, subject to legal retention requirements;
• Marketing preferences — until you opt out or withdraw consent;
• Analytics data — retained per the retention settings of our analytics providers.

7. Data Security

We use reasonable technical and organisational safeguards to protect your data, including encrypted connections (HTTPS), hashed passwords, restricted access to order systems, and vetted third-party providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. Your Rights

Under the DPDP Act, you have the right to:

• access a summary of the personal data we hold about you and how it is processed;
• correct or update inaccurate or incomplete data (you can update most details in your account profile);
• erase your personal data, subject to legal retention obligations;
• withdraw consent at any time, with effect for future processing;
• grievance redressal — raise a complaint with us, and if unresolved, approach the Data Protection Board of India;
• nominate another individual to exercise your rights in the event of death or incapacity.

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before acting on a request.

9. Children

The Website is intended for use by adults. We do not knowingly collect personal data from children. Purchases of products for minors (for example, paediatric sizes) should be made by a parent or guardian, and we collect only the purchaser's information.

10. International Transfers

Our service providers (such as analytics, advertising, and hosting providers) may process data on servers located outside India. Where personal data is transferred outside India, we do so in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes constitutes acceptance of the updated Policy.

12. Contact & Grievance Officer

For privacy questions, requests, or complaints, contact:

Mr. Prakhar Joshi, Grievance Officer
PR Flexmake Pvt. Ltd., Plot 2A-2B, Shah Industrial Park, III, Kotambi, Vadodara, Gujarat – 391510, India
Email: sales@pcareall.com | Phone: +91 90237 30066

We will acknowledge your request within 48 hours and endeavour to resolve it within the timelines prescribed under applicable law.